Service Management: Operations, Strategy, And Information Technology
James A. Fitzsimmons & Mona J. Fitzsimmons -
Service Management: Operations, Strategy, And Information Technology - 4th ed - Mcgraw-Hill/ Irwin ©2004
9780071110921 79.8
658 PIT.4
Service Management: Operations, Strategy, And Information Technology - 4th ed - Mcgraw-Hill/ Irwin ©2004
9780071110921 79.8
658 PIT.4