Joseph M. Juran,  Joseph A.  De Feo <br/><br/>
Juran's Quality Handbook : The Complete Guide To Performance Excellence 

 - 6th ed 
 -   Mcgraw Hill  ©2010 
<br/><br/><label>ISBN: </label>9780071629737  259259 
<br/><br/><label>Dewey Class. No.: </label>658.562/JUR