Valarie A. Zeithaml & Et.Al. - <br/><br/>
Services Marketing: Integrating Customer Focus Across The Firm 

 - 5th ed 
 -   Mcgraw Hill  ©2009 
<br/><br/><label>ISBN: </label>9780071263931  79.879.8 
<br/><br/><label>Dewey Class. No.: </label>658.8/ZEI