Dale H. Besterfield & Et. Al - <br/><br/>
Total Quality Management 

 - 3rd ed 
 -   Pearson Prentice Hall  ©2003 
<br/><br/><label>ISBN: </label>9780131228092  79.9579.95 
<br/><br/><label>Dewey Class. No.: </label>658.562/TOT