| 000 | 00473nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 241206s9999||||xx |||||||||||||| ||und|| | ||
| 020 |
_a9780749405359 _c134.55 |
||
| 040 |
_beng _cSSK Library _erda |
||
| 082 | _a658.812/COO | ||
| 100 | _a Sarah Cook | ||
| 245 | 0 | _aCustomer Care: Implementing Total Quality In Today's Service-Driven Organisation | |
| 260 |
_b Kogan Page _c©1992 |
||
| 942 |
_2Dewey Decimal Classification _cBOOK _nNo |
||
| 999 |
_c18377 _d18377 |
||
| 003 | OSt | ||
| 005 | 20241206223329.0 | ||