| 000 | 00461nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 241206s9999||||xx |||||||||||||| ||und|| | ||
| 020 |
_a9780060920098 _c0 |
||
| 040 |
_beng _cSSK Library _erda |
||
| 082 | _a658.812/DAV | ||
| 100 | _a William H. Davidow | ||
| 245 | 0 | _aTotal Customer Service: The Ultimate Weapon | |
| 260 |
_b Harpercollins Publishers Limited _c©1989 |
||
| 942 |
_2Dewey Decimal Classification _cBOOK _nNo |
||
| 999 |
_c18523 _d18523 |
||
| 003 | OSt | ||
| 005 | 20241206223332.0 | ||