000			00436nam a2200157Ia 4500
008			241217s9999||||xx |||||||||||||| ||und||
020			_a9780071199148 _c74.4
040			_beng _cSSK Library _erda
082			_a658.8 ZEI.3
100			_a Valarie A. Zeithaml & Mary Jo Bitner
245		0	_aServuces Marketing
260			_b Mcgraw Hill _c©2004
942			_2Dewey Decimal Classification _cBOOK _nNo
999			_c27265 _d27265
003			OSt
005			20241217113045.0