Customer Service Training / (Record no. 18)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00775nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240326153326.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240325b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781562869687 |
| Terms of availability | RM 330.72 |
| 040 ## - CATALOGING SOURCE | |
| Language of cataloging | eng |
| Transcribing agency | SSK library |
| Description conventions | rdacontent |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.31245/DEV |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Devlin, Kimberly |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Service Training / |
| Remainder of title | Includes All The Activities, Handouts, Tools, and Assessments You Need to Create and Deliver Powerful, Effective Training ; |
| Statement of responsibility, etc. | by Kimberly Devlin. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | ATD Press ; |
| Date of publication, distribution, etc. | August 19, ©2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 88 pages : |
| Other physical details | illustrations ; |
| Dimensions | 29 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes about ATD |
| 546 ## - LANGUAGE NOTE | |
| Language note | English. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Employees |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kimberly Devlin. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Kenyalang Ilmu Miri Library | Kenyalang Ilmu Miri Library | 03/04/2024 | 658.31245/DEV | A007 | 03/20/2025 | 03/20/2025 | Book | |||||
| Dewey Decimal Classification | Sarawak Skills Kuching Library | Sarawak Skills Kuching Library | 03/25/2024 | 658.31245/DEV | 10088275 | 03/25/2024 | 03/25/2024 | Book |